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ServiceNow, Inc.Evidence as of 2026-09-17The desk's Snapshot
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Overview · ServiceNow, Inc.
ServiceNow, Inc. provides enterprise cloud computing solutions that defines, structures, consolidates, manages, and automates services for enterprises worldwide. The company operates the Now platform for workflow automation, artificial intelligence, machine learning, robotic process automation, process mining, performance analytics, electronic service catalogs and portals, configuration management systems, data bench…
Management team
- Mr. Russell S. Elmer · General Counsel & SecretaryFind on LinkedIn
- Mr. Pat Casey · CTO & EVP of Dev OpsFind on LinkedIn
- Mr. Kevin Thomas McBride · Senior VP, Corporate Controller & Chief Accounting OfficerFind on LinkedIn
- Mr. Chirantan Jitendra Desai · President & COOFind on LinkedIn
Start free to see the full management team.
Links open LinkedIn searches, not verified profiles. Team data from our market-data vendor's company profile.
Moneyta sentiment
Where the published evidence leans after the desk debated it, not a rating or a recommendation.
−0.9 on a −2 to +2 scale.
What builds the score
Solid bars are analyst rubric scores; faded bars are computed directly from data. Claims dropped in debate count for nothing; weakened claims count at half weight.
Editor's note
Written after the debate settled. The rest of the page is the evidence behind it.
The evidence balance is Cautious ( - 0.9 of a possible + 2 ) with high confidence. Revenue rose sequentially from $ 3,215,000,000 in the quarter Q2 2026 (fiscal quarter ended 2026-06-30) to $ 3,407,000,000 in Q3 2025 (fiscal quarter ended 2025-09-30), to $ 3,770,000,000 in Q1 2026 (fiscal quarter ended 2026-03-31), and to $ 3,987,000,000 in Q2 2026 (fiscal quarter ended 2026-06-30).
Gross profit and implied gross margins show compression across those same periods, from about 77.5% on $ 2,491,000,000 gross profit in Q2 2026 to about 70.7% on $ 2,818,000,000 gross profit in Q2 2026. Operating income and net income declined over comparable recent quarters: operating income fell to $ 162,000,000 in Q2 2026 after higher amounts earlier, and net income was $ 298,000,000 in Q2 2026 versus $ 502,000,000 in Q3 2025.
How this note was made
every stage ran before the note was writtenAnalyst desk
Mercer, Oakes, Nash, Ellis, Yates, Talbot and Archer. The desk: named AI agents, not people. Each reads one slice of the evidence and nothing else (no outside knowledge, no browsing), so every finding traces to a source you can open.
Reads the XBRL figures companies file with the SEC (revenue, margins, income, debt and share count, quarter by quarter) and reports which way the trend is running.
Revenue rose sequentially from $3,215,000,000 in the quarter 2025-04-01 to 2025-06-30 (fiscal Q2 2026) to $3,407,000,000 in 2025-07-01 to 2025-09-30 (fiscal Q3 2025), to $3,770,000,000 in 2026-01-01 to 2026-03-31 (fiscal Q1 2026), and to $3,987,000,000 in 2026-04-01 to 2026-06-30 (fiscal Q2 2026).
XBRL companyfacts · 0001373715-26-000076Reported gross profit and implied gross margins show compression: gross profit was $2,491,000,000 on revenue $3,215,000,000 (gross margin ~77.5%) for 2025-04-01 to 2025-06-30 (fiscal Q2 2026), $2,633,000,000 on revenue $3,407,000,000 (gross margin ~77.3%) for 2025-07-01 to 2025-09-30 (fiscal Q3 2025), $2,830,000,000 on revenue $3,770,000,000 (gross margin ~75.1%) for 2026-01-01 to 2026-03-31 (fiscal Q1 2026), and $2,818,000,000 on revenue $3,987,000,000 (gross margin ~70.7%) for 2026-04-01 to 2026-06-30 (fiscal Q2 2026).
XBRL companyfacts · 0001373715-26-000076Reads the filings themselves, above all the year-over-year diff of Item 1A risk factors: which risks a company added, dropped or quietly reworded since its last annual report.
Which filings the desk reads
The desk reads the annual 10-K in full: its risk factors, and how they changed since last year. Quarterly 10-Qs and event filings (8-Ks, insider Form 4s) are listed for context but not read line by line: the 10-K is where the material risk disclosures live. A brand-new company, or one we have only just begun tracking, may have no annual report on file yet; its risk analysis fills in once that lands.
The 10-K filed 29 January 2026 discloses that the company informed certain U.S. government agencies of an internal investigation, is cooperating with the Department of Justice, and that the DOJ has commenced its own investigation (see Note 18 referenced in the 10-K filed 29 January 2026).
Item 1A risk-factor diff · 0001373715-26-000007 vs 0001373715-25-000010The 10-K filed 29 January 2026 adds a risk that customer deals are becoming more complex, leading to longer, more expensive sales cycles, increased pricing pressure, and implementation and configuration challenges.
Item 1A risk-factor diff · 0001373715-26-000007 vs 0001373715-25-000010Reads the signal panel above (momentum, volatility, drawdown, relative strength and beta) and ranks each against the whole research universe rather than judging it in isolation.
As of 2026-09-16, 3-month price momentum is +38.0% and 6-month momentum is +19.8%, with 6-month momentum ranked in the 79th percentile of the 561-stock research universe.
Moneyta signal set · 2026-09-16weakened in debateThe 12-1 momentum metric is -30.8% and its cross-sectional rank is the 9th percentile of the 561-stock research universe as of 2026-09-16.
Moneyta signal set · 2026-09-16weakened in debateReads which funds hold the name and at what weight, plus insider Form 4 filings, to show the exposure you may already carry through index funds.
Institutional holders reported a total position value of $89.93B as of 2026-06-30 (13F data, which carries a reporting lag).
13F holdings · 2248 filers · as of 2026-06-30The reported institutional value changed by -80.2% quarter-over-quarter in the 13F data for the period ended 2026-06-30.
13F holdings · 2248 filers · as of 2026-06-30weakened in debateReads recent headlines that are genuinely about this company, ignoring rating chatter and market-wide stories. Findings argue in the debate but never move the sentiment score.
ServiceNow announced new AI governance and workflow security products called AI Control Tower, Context Engine, and Shift Zero in a headline published 15 September 2026.
News · finance.yahoo.com · 2026-09-15Multiple outlets framed recent coverage around enterprise AI and software demand, including comparative pieces on ServiceNow versus Atlassian and Palantir and company-focused analysis of ServiceNow's market positioning in headlines dated 14–15 September 2026.
News · finance.yahoo.com · 2026-09-15Reads parsed Forms 3/4/5: who bought or sold, at what size, and whether a 10b5-1 plan was involved. Flags clustered open-market officer buying; treats plan sales as routine and never counts a fund or 10%-holder as an officer.
Jacqueline P. Canney (Chief People & AI Enblmt. Off.) reported a sale of $1.1M for 7,847 shares on 2026-08-28 and the filing states the trade was made under a 10b5-1 plan.
Form 4 · Canney Jacqueline P (Chief People & AI Enblmt. Off.) · $1.1M sold · 2026-08-28Paul Fipps (President, Global Customer Ops) reported a sale of $301k for 2,034 shares on 2026-08-31.
Form 4 · Fipps Paul (President, Global Customer Ops) · $301k sold · 2026-08-31Reads the implied-expectations math built from the company's own filings (the growth rate today's price would justify, and the multiples beside it) and argues whether the market's bar looks high or low for this business. Never turns the math into a target.
The model shows the market price implies a free cash flow (FCF) growth rate of 18.5% (0.185).
Valuation inputs · SEC XBRL + stored EOD closePrice-to-FFO/FCF on the trailing twelve months is 29.25 (price-to-FCF = 29.25).
Valuation inputs · SEC XBRL + stored EOD closeDebate and risk review
A bull and a bear contest the claims and the chair rules on each; the risk review stress-tests what survived.
A bull and a bear argue the analysts' claims across two rounds, then a chair rules on each one. Only what survives feeds the score. The argument is shown, not hidden, so you can judge the reasoning yourself.
The most compelling bullish signals come from consistent top-line acceleration across the last four reported quarters (fundamentals-0) combined with sizable trailing twelve-month free cash flow and per-share FCF (valuation-4), which together provide a cash-generation foundation behind the recent share-price rotation and technical strength (market-0, market-2). Material share repurchases in Q1 2026 (fundamentals-5) and measurable ETF/institutional ownership breadth (ownership-0, ownership-2, ownership-3) further indicate capital allocation activity and investor interest that align with the positive market momentum and product-related headlines around enterprise AI (news-0, news-1, news-2, news-3). While some bear points (margin compression, higher debt, regulatory filings) are factually reported, the evidence strength is mixed: margin has visibly compressed but remains positive on an absolute basis, and the long-term debt and asset increases are disclosed in the filings so the balance-sheet change is clear but context (e.g., use of proceeds) is limited in the provided claims. Given the above, the claims supporting revenue/FCF strength, buybacks, institutional/ETF engagement, technical momentum, and fresh AI product coverage jointly support a favorable informational read; the negative claims are valid observations but rely on either incomplete context or are counterbalanced by the strength of cash flow, repurchases, and market signals.
Chair's verdict, claim by claim
Fragility · computed, not argued
balanced0.31
38 surviving claims rest on 19 distinct sources; the heaviest analyst carries 16% of them, and 96% of what the desk raised survived the debate.
The evidence set is moderately diverse (many sources for dozens of claims) and not dominated by a single analyst — that reduces single-point failure risk — but a high debate survival rate (96%) means most assertions faced little effective challenge and may be correlated or based on the same underlying filings. In particular, filings and a small set of computed market signals carry outsized influence in the surviving claims, so conclusions weighted to those areas are less robust to new public filings or rapid market re-pricing.
Peer context · computed, not argued
12-1 momentum ranks 17th of 22 in Software—Application (as of 2026-09-16).
90-day volatility ranks 10th of 22 in Software—Application (as of 2026-09-16).
Disconfirming evidence · base rates · falsifiers
Context
Outside consensus, and where this name already sits in your own portfolio.
Third-party consensus shown for context. It never enters Moneyta sentiment. When the two diverge, the debate above is where the why lives.
What this was built from
Every figure on this page traces to one of these. The desk reads only what is listed here (no outside knowledge, no browsing), and each card shows who read it and what it contributed to the score.
9 filings· 2 cited
SEC XBRL filings
Quarterly figures as filed with the SEC, read straight from EDGAR's structured data, not retyped or estimated.
Read by Mercer−0.3 to the score
12 documents· 2 cited
SEC filing documents
The filings themselves, including the year-over-year comparison of Item 1A risk factors.
Read by Oakes−1.8 to the score
1 signal set
Moneyta signal set
Computed from our own end-of-day price history and ranked against the whole research universe. No AI involved.
Read by Nash−0.4 to the score
3 holdings records· 1 cited
Fund holdings
Which funds hold this name and at what weight, plus insider Form 4 filings.
Read by Ellis+0.3 to the score
8 headlines· 2 cited
News coverage
Recent headlines about this company, rating chatter excluded and nothing published after the report date.
Read by Yatesnothing survived
13 filings· 2 cited
Insider filings
Parsed Forms 3/4/5 from EDGAR: named insiders, share counts, prices, and 10b5-1 plan state, with stated and inferred flags kept apart.
Read by Talbot−1.0 to the score
1 computation
Valuation inputs
TTM cash-flow figures from the company's own XBRL filings, priced with the stored closing price. Implied growth and multiples only; no fair-value dollar figure reaches the desk, by design.
Read by Archercontext only
1 record· 0 cited
Company profile
Sector, industry and company details.
1 record· 0 cited
Analyst consensus
Third-party consensus, shown for context only; it never enters Moneyta sentiment.
Read means we pulled and handed it to an analyst; cited means a claim on this page points at it. Reading twelve quarters to state one trend is normal; the gap is shown rather than hidden.
Written by AI, checked against sources
The analysts, the bull–bear debate and the editor's note are AI agents reading only the evidence listed on this page. They can misread a filing or a headline, which is why every claim cites a source you can open and check yourself. The sentiment score is arithmetic over the claims that survived the debate, not a language model's opinion.
Educational analysis of published data. Moneyta does not give investment advice or make recommendations. Past patterns do not indicate future results.
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Institutional holders
Net institutional flow, Q/Q
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Insider buys, 90 days
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Street target range
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